Sign up for a free trial.Getting New Lives Faster on Android Phones & Tablets Related research and analysis from Gigaom Research: You can learn more about in-app purchases and parental controls in Google Play on our Help Center. If you have any questions or need further assistance with your refund request, please refer to this FAQ. All refund requests must be submitted no later than December 2, 2015. Google will review your request and contact you via email about your refund status or if we have any additional questions. Provide the requested information for any in-app purchases selected and click “Submit.” Select any in-app purchases that were unauthorized purchases made by a minor and click “Refund.” Use this link to sign into your Google account and review your in-app purchase history. In order to make the refund process as easy and quick as possible, we encourage you to use the link below. If any of those charges were the result of unauthorized purchases by a minor between March 1, 2011, and November 18, 2014, and you haven’t already received a refund for those charges, you might be eligible for a refund. Our records show that your account was previously charged for in-app purchases. We are also offering refunds in certain cases in line with our agreement with the FTC. As a result, we’ve added tools to help parents avoid unauthorized in-app purchases by their young children.
We understand some parents might have been charged for in-app purchases made by young children who did not have permission to make those purchases.
We take pride in giving you the tools to use Google Play the way you want, including the ability to control how you authorize the purchases on your account. We strive to provide you with the best experience possible across all of our products and services. Google asks for an address to send you a check in the event that it can’t refund your credit card.
Google isn’t asking for any corroborating proof that it was your child who made the purchase - how would that even work? - but by requesting a refund, you’re claiming that it was your child who made an unauthorized purchase that you paid for. The process is easy: Go to this new Google Play page generated specifically for the settlement, which lists all eligible in-app purchases from your account, and click “Request refund.”
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